Welcome to Pro Tennis Zone’s FAQ section! As tennis enthusiasts ourselves, we understand you might have questions about our products and services. Below you’ll find answers to our most commonly asked questions.

About Pro Tennis Zone

Who is Pro Tennis Zone’s target customer?
Our store caters to tennis players of all levels – from beginners looking for their first quality racquet to competitive players preparing for tournaments. We also serve recreational players upgrading their gear and fans of professional players like Andrey Rublev and Barbora Krejcikova.
What’s the style of Pro Tennis Zone?
We maintain a premium yet approachable style that reflects our passion for tennis. Our website is designed to be clean and easy to navigate, with product organization that helps players quickly find what they need for their game level.

Product Questions

What brands do you carry?
We offer top tennis brands including Adidas, Babolat, Bidi Badu, Astrel, and Blade, along with ATP Pro Player Gear. Our selection focuses on quality equipment that enhances performance at every level.
Do you offer equipment for beginners?
Yes! We have a dedicated Beginner section with specially selected equipment to help new players start their tennis journey with the right gear.
Do you carry training equipment?
Absolutely. Our inventory includes ball hoppers and ball machines to help players practice effectively, along with apparel and gear for all training needs.

Shipping & Delivery

Where do you ship?
We offer global delivery (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days from our Washington, D.C. location.
What are my shipping options?
We offer two reliable options:
1. Standard Shipping via DHL/FedEx: $12.95, delivered in 10-15 days after dispatch
2. Free Shipping via EMS: Free on orders over $50, delivered in 15-25 days after dispatch
How are packages handled?
Every package is carefully prepared by our team of tennis enthusiasts who understand proper equipment handling. We partner with DHL, FedEx, and EMS to ensure safe, timely delivery.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely satisfied, contact our customer service at [email protected] to initiate your return.
Who pays for return shipping?
The customer is typically responsible for return shipping costs unless the return is due to our error. Contact our team for specific instructions regarding your return.

Payments

What payment methods do you accept?
We accept all major payment methods for a seamless checkout:
Visa, MasterCard, JCB, and PayPal
Is my payment information secure?
Absolutely. We use secure payment processing to protect your information. You can shop with confidence knowing your payment details are safe.

Contact & Support

How can I contact customer service?
Our team is happy to help! Email us at [email protected] with any questions. We’re based at 4430 Davenport Street NW, Washington, DC 20016.
Do you offer product recommendations?
Yes! As fellow players, we love helping customers find the perfect gear. Contact us with your playing style and level, and we’ll suggest equipment to enhance your game.

The Pro Tennis Zone Team
Passionate about tennis, committed to your game