Last Updated: [Insert Date]

1. Introduction

Welcome to Pro Tennis Zone (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website protenniszone.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Pro Tennis Zone specializes in premium tennis equipment and apparel for players of all levels, from beginners to professionals. Our curated selection focuses on performance gear from top brands in the tennis world.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Use automated systems to extract data from our site
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, minor variations may occur, and we cannot guarantee that product colors will display exactly as shown on your device.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Professional Gear

Our ATP Pro Player Gear and other professional equipment are designed for competitive play. By purchasing these items, you acknowledge they may require specific skills to use effectively.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in US Dollars (USD). We may adjust prices at any time, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.4 Sales Tax

Applicable sales tax will be added to your order total where required by law.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days
  • Free Shipping via EMS for orders over $50 – Delivery within 15-25 business days

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees.

5.4 Delivery Issues

If your order is delayed or lost in transit, contact us immediately at [email protected]. We will assist in resolving the issue but cannot guarantee delivery times.

6. Returns and Exchanges

6.1 Return Policy

You may return most items within 15 days of receiving your order if:

  • Items are unused and in original condition with all tags attached
  • Items are in their original packaging
  • You provide proof of purchase

6.2 Non-Returnable Items

We cannot accept returns on:

  • Personalized or custom-made items (including monogrammed ATP Pro Player Gear)
  • Used tennis balls (from Ball Hoppers purchases)
  • Opened packages of grip tape or other consumables
  • Clearance or final sale items

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for approval and instructions
  3. Ship items to: Pro Tennis Zone Returns, 4430 Davenport Street Northwest, Washington, US 20016

Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. International refunds will be issued in USD.

7. Intellectual Property

All content on our website, including logos, text, graphics, and images, is our property or used with permission and protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Pro Tennis Zone is not liable for any injuries or damages resulting from improper use of tennis equipment purchased through our site. Always follow manufacturer guidelines and use appropriate safety precautions.

8.2 Website Operation

We strive to maintain uninterrupted service but are not liable for any temporary unavailability due to technical issues beyond our control.

8.3 General Limitation

To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of Washington, US. Any disputes shall be resolved in the courts of Washington.

11. Changes to Terms

We may update these Terms and Conditions periodically. The current version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Pro Tennis Zone
4430 Davenport Street Northwest
Washington, US 20016
Email: [email protected]